Managing Edge Data Centers

Managing an edge data center requires specialized knowledge and skills. We provide comprehensive management services that include monitoring, maintenance, and optimization of your edge facilities. Our proactive approach ensures that your data centers operate at peak efficiency, with minimal downtime and maximum security. We handle everything from hardware management to network optimization, so you can focus on your core business activities.

What We Provide

Managing an edge data center

L1 support includes interacting with customers, understand their issue and create tickets against it. The ticket then routed to the relevant L2 support ( Integration support, Server & Storage support, etc …). L1 support Engineers have basic knowledge of product/service and skill to troubleshoot a very basic issue like password reset, software installation/uninstallation/reinstallation.

L2 support manages the tickets which routed to them by L1( L2 support also can create tickets against any issue noticed by them). They have more knowledge, more experience in solving related complex issues and can guide/help L1 support folks job in troubleshooting. If the solution not provided at this level then escalate to the L3.

L3 is the last line of support and usually comprise of a development team which addresses the technical issues. They are expert in their domain and handle the most difficult problems. They do the code changes, research and develop the solution for challenging new or unknown issues.

Support Level -1
Ticket Registration
Ticket Confirmation to issue logger
Basic Troubleshooting Support
FAQ Support
Installation Support
Configuration control 
Solution from Knowledge base.
Escalation to level2
Support Level -2
Escalation from level 1
Status update to logger
Detailed issue tracking
Check integration issues
Hardware and Software interoperability
Simulation
knowledge base entry
Escalation to level3
Support Level -3
Escalation from level 2
Performance tuning
Remote troubleshooting
Test lab simulation
Environmental Simulation
Bug Management
Bug/ Query Analysis
Bug Fixing